Senior Director, Microsoft Service Center at Microsoft
Senior Director, Microsoft Service Center Details
Jan. 15, 2019, 8:27 p.m.
Business Programs & Operations
People Manager
Full-Time
Other, WA
and delivery team Issaquah, WA or
Candidate should be located in Issaquah, WA or Las Colinas, TX or Hyderabad or Bangalore in India Microsoft Services mission is to lead and serve our customers and partners as they realize their full potential in a mobile-first, cloud-first world. Key to enabling consistent, high quality customer solutions is building and maintaining world-class operations. In Microsoft Services Operations, our charter is to build a people and process capability that enables our sales and delivery teams execute with confidence and achieve more for our customers. Our priorities are to deliver valuable services and insights, identify and solving for simplification opportunities and plan and deliver new operational motions designed to accelerate our digital transformation. If you are a dynamic, driven leader who loves to partner with leaders from around the world to make our employee and customer experience better, we have a career opportunity for you!
The Senior Director of our Service Center organization will lead a team of globally distributed senior leaders as they work to achieve the following objectives: Identify, design, land and deliver world class services. Define team benchmarks and value realization KPIs. Run sophisticated communication and governance motions to ensure the team is aligned with core business objectives. Manage a high performing managed service partnership and BPO capability. Play a governance role across all the transactional operations in services. Providing clear business requirements to key partner groups including
Success in this role will require a high degree of collaboration and strategic leadership across Services HQ, sales and delivery leaders, SBO, Finance, IT, Regional Operations Centers and other key business partners. The successful candidate will have: Executive presence with strong business and people leadership capabilities Background in operations or similar function Experience leading globally distributed teams Ability to work and create structure in complex and ambiguous situations and respond flexibly in time sensitive situations Track record of delivering measurable improvements in operations