Senior BPM at Microsoft

Senior BPM Details

Jan. 7, 2019, 6:13 p.m.
Business Programs & Operations
Individual Contributor
Full-Time
Redmond, WA
Customer Success team Customer Success team
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services, to support our mission to empower every person and every organization on the planet to achieve more. To help drive this effort, Microsoft has invested in the creation of a new Customer Success team that will play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solutions. Customer Success is a new discipline and team focused on helping our customers achieve business outcomes using Microsoft technology. For customers to realize business value, deployment and usage issues must be understood and resolved. As a Senior Business Program Manager, you will join a team of customer and partner advocates focused on understanding and resolving OneList issues to improve the customer and partner experience. The OneList program is the company's primary system for managing the most

Key Responsibilities: Lead engagement with team members and engineering/marketing stakeholders to develop framework and repeatable process to integrate OneList issues into engineering planning cycle and ROB (people, process, tools). Develop approach including supporting processes, tools and implementation. Partner with OneList listening channel 'Interpreters' to capture and understand proposed Azure OneList issues. Manage prioritized OneList issues to accelerate Azure consumption: develop actionable problem statement, validate customer, partner and business impact evidence, identify resolution
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