Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with the assistance of our service delivery partners. We earn customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft, and driving customer-centric product improvement. Microsoft Premier Support helps customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and accelerate business growth by providing customizable solutions complete with enhancements and add-on services. We are looking to add a TAM to the SW USA Small, Medium, and Corporate (SMC) team. Ideally the candidate would live in Seattle/Bellevue/Redmond area, but we would consider Southern California and other SW states.
The Premier Technical Account Manager (TAM) acts as a business advisor to Microsoft's Premier Support customers, providing Premier Services aligned to the customer's priorities in order to maximize the business value of their Microsoft investment. The TAM is the only front-line customer facing support role within the Services organization. The TAM is responsible for the overall growth, quality, and satisfaction of the customer's services relationship. A successful TAM consistently exhibits the following attributes: CUSTOMER - Creates a strategic relationship with key stakeholders within our customer