WFS Centralized Support Tier 2 Associate at Amazon
WFS Centralized Support Tier 2 Associate Details
Feb. 20, 2019, 5:51 a.m.
Human Resources
Human Resources - Fulfillment
Seattle, Washington
Staffing (WFS) team Workforce Staffing (WFS)
Amazon's Workforce Staffing (WFS) team has immediate openings for Tier 2 associates. With 700k hourly associates hired annually and growing to more than 1m in the next 24 months it is a key operational mechanism to ensure we deliver our customer experiences globally. This customer service for candidates removes technical barriers in the hiring process, relieving local HR teams from providing Tier 1 applicant support, standardizes candidate messaging, and collects actionable data on candidate issues. As a Tier 2 Associate, you will assist with all branches of the WFS Centralized Support team to ensure the best possible candidate experience at Amazon. The WFS Centralized Support team is made up of three different teams: Amazon Candidate Connection Services (ACCS) provides email, chat and phone support for Tier 1 candidates and you will be responsible for resolving escalated candidate issues through trouble tickets and in real-time by conversing directly with agents. High Volume Hiring (HVH)
· Ability to work flexible schedules, we operate 7 days a week · Bachelor's degree · Previous customer service experience · MS Office, including Excel formulas· Previous call center experience · Previous staffing experience