As a member of the Windows Showcase Support team, you will have the opportunity to help us drive toward achieving the highest level of customer satisfaction for new content, features, and products. Based on customer calls, bug submission, and detection/resolution of issues, you will contribute feedback and insights directly to our Product teams to ensure that new Windows content, features, and products are built in a way that our customers and frontline support agents will love! We welcome your creativity and enthusiasm to help improve our products, support processes, and tools.
Provide technical support to Windows customers via phone and chat Deliver high-quality customer and partner experience through timely response and resolution Identify opportunities to provide a better customer experience Be the voice of the agent and customer through participation in monitoring and engagement sessions with Leadership and Engineering teams to provide deep insights into the end-to-end experience for Windows customers, and the processes and tools used to provide support Create documentation/bug reports as necessary (for issues, product defect and how-to articles, or general purposes
1+ years' experience in call center, customer service or technical help desk environment, electronic retailer, local tech shop or internet service provider 1+ year(s) experience in a customer facing role with either internal or external customers. Technology Industry experience required; CompTIA A+ or NET+ or MCTIP/MCTS or BS in CS is preferred Strong troubleshooting and problem-solving skills in the following areas: Windows 7-10 Setup, Installation, Upgrade and Update Issues Windows 7-10 1st and 3rd party software troubleshooting and configuration Log collection and analyzation General knowledge