Azure App Service/Azure Functions/Azure Logic Apps team is looking for an experienced program manager to lead our supportability efforts across the portfolio of our services. Our team is going through a period of explosive growth - we're looking for someone with the technical ability to take on difficult challenges and lead across organizational boundaries to help us (re)define Azure Support Experiences. The successful candidate is a dynamic individual with a track record of persistence in driving toward goals even in the face of adversity, focus on results, and an ability to improve our supportability, while simultaneously supporting our growing usage. Candidates in this role will be highly visible and influential (across multiple VPs), and will work closely with the Azure App Service and Azure Functions engineering, Central Azure Teams and CSS stakeholder teams globally to ensure customers have the best experience possible when using our products and features. You will drive the technical
Define the overall Azure App Service and Azure Functions supportability strategy and roadmap Generate synergy with partner organizations and across teams Host regular supportability reviews to discuss scorecard, top issues, and action plans with leadership as well as central azure teams (Red Zone + Fulcrum) Identify product experience issues and risks that erode the customer experience and satisfaction with MSFT and manage these through the current process and tools. Review new features and capabilities in the pipeline prior to release and identify experience risks that may drive support incidents
Basic Requirements : 5+ years of program management experience with proven success in delivering end user facing products and services Passion and experience with designing and enabling best in class product and support experiences. Demonstrated ability to influence Sr. Leaders at Microsoft preferred Experience defining support experiences or driving evolution in customer experience preferred Strong background working with customers and partners. Bachelor's degree in Computer Science or related field (or equivalent experience) Additional Requirements: The ability to wear many hats, learn quickly