Supportability Program Manager at Microsoft

Supportability Program Manager Details

May 1, 2019, 7:46 p.m.
Individual Contributor
Redmond, WA
Azure support team Microsoft? Do you
Are you part of the detailed, data driven revolution at Microsoft? Do you constantly seek the evidence to bring positive change to your service? Do you want to have an impact in delivering on the promise of cloud computing for Microsoft Azure? Do you have an uncanny ability to frame a problem effectively and get diverse people across the org working towards a common objective? If so, the Azure support team is looking for you to join our team as a supportability program manager. As a supportability PM, you will collaborate with a driven set of peers in your mission to improve the support experience of the Azure customer. These can include collaborating with stakeholders in the business group, the engineering team and within support to get features delivered which move the needle on Azure supportability. As a supportability PM you will drive projects within CSS to improve support experience for customer.

Provide business case by doing deep data analysis, competitive analysis and translate business requirements into clear direction for engineering teams Work across teams: Partner with engineering teams, CSS team and EEE team to drive supportability improvements for Azure Networking. Aligned on functional specs with Engineering PM and manage outcomes and results. Communicate clearly about projects, risks, and accomplishments on behalf of the team
Minimum of 7-10 years experience with a combination of at least 3 of the following: BA/BS in Business or Computer Science Six Sigma / Lean data analysis skills PMI / Program management skills Experience in Azure Networking or cloud technology Experience in ML for Data analysis
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