Customer Experience Team Azure Customer Experience
Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers. FastTrack for Azure helps customers onboard to Azure, getting them on track to "build it right, architect it right, the first time". FastTrack takes a solution-centric approach, providing customers with Microsoft Azure engineers, tools and best practices significantly increasing customer success with Azure. Our team is looking for you, a Program Manager that brings great teamwork,
Your areas of responsibility include: • Oversee the customer end-to-end journey, the customer experience and maintain the overall customer relationship. This role is the PM on the record representing Microsoft. • Work closely with various internal teams (engineering, field, services) in addressing customer solution needs and driving success with their Azure deployments • Identify opportunities where we can do better for our customers (process, tools, technology) to increase FastTrack's overall impact. • Manage communication flow for program, including reporting and executive reviews. • Maintain
• The broad scope of responsibility for this role requires a solid understanding of both business and technology strategy, a principled approach to broader architectural and design challenges, and a strong grasp of solution scenarios and patterns, as well as strong people and leadership skills • Proven track record of building technical and business relationships with senior executives and growing a footprint in large/complex or highly strategic accounts • Demonstrated ability to lead, manage, build and deliver customer business results through an engineering or professional services team. • Proven