Microsoft 365 is a key part of the company's cloud strategy and overall mission of empowering people and organizations to achieve more. As part of the customer journey to the cloud there are times when they need to reach out to seek help from Microsoft and that's where our team steps in to make sure that the customer support experience is best in class. Our team is responsible for the entire admin and support ecosystem starting from the Microsoft admin portal (https://admin.microsoft.com), support entry point experience, AI driven self-help, support agent tooling, diagnostics and making sure telemetry is readily available to all of engineering to continuously drive product improvements. Our team is full of people who have truly embraced a growth mindset, is not afraid to make mistakes, believes in doing and are obsessed about providing our customers the best support experience possible. The E+D program management (PM) team is looking for an innovative, collaborative PM capable of owning
Develop and champion the product vision, roadmap and delivery of a customer centric support experience. Develop and communicate milestones and roadmap to key internal/external stakeholders. Understand and discuss technical concepts and manage trade-offs. Firm sense of accountability and ownership for end-to-end product lifecycle with a demonstrated ability to drive product planning, development, and launch. Work with relevant internal teams to drive go-to-market strategy for new features including documentation, training, demos, and marketing .
Basic Requirements: • 5+ years of industry experience in Program Management • Proven track record of going technically deep and delivering cloud scale technologies • Demonstrated ability to deliver customer facing workflows and products Additional Requirements: • Experience with product launches and proven track record of product delivery • UI design skills, PM mocks • Customer focus and past experience working with customers (internal or external) • Ability to negotiate and collaborate across groups to achieve customer success • Analytical skills to drive data driven decisions • Drive to continuously