Are you interested in working for one of the most exciting teams in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP) Team! Microsoft Azure provides customers with an on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers. As part of the Azure Engineering organization, Azure CXP is a rapidly growing team committed to transforming Azure customers into Azure fans. Our team is looking for you, a Senior Program Manager who brings, technical program management skills, great teamwork, positive attitude, high-energy leadership and end to end program management skills, to our customer-focused team
Define, Drive and execute on strategic decisions to build engineering solutions improving customer experience Simplify customer onboarding experience by building tooling, automation and analytics Define and drive delivery of intelligent (via AI/ML) software solutions that increase Azure customer satisfaction and consumption Define and track product success metrics; adapting product plans to maximize business impact Effectively communicate product plans and status through presentations, reports and newsletters Evangelize products and services to customers, and provide quality documentation and training
6+ years of software engineering program management experience Real day-to-day customer-facing experience and empathy Excellent technical writing, formal presentation and interpersonal skills Keen ability to communicate ideas effectively with executives and engineering teams History of analyzing and distilling data into actionable insights for engineering Track record of problem solving and using pilot programs, prototypes and growth hacking approaches Thrive in fast paced, agile environments, and able to learn new areas quickly Experience with Azure or other cloud providers #azcxp