Senior Program Manager at Microsoft

Senior Program Manager Details

April 16, 2019, 5:50 p.m.
Engineering
Individual Contributor
Full-Time
Redmond, WA
Experience (CXP) Team Azure Customer Experience
Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, excited about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP) Team! Microsoft Azure provides customers with an on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers. As part of the Azure Engineering organization, Azure CXP is a rapidly growing team committed to driving Azure growth through our relentless pursuit of satisfied Azure customers, by leading world-class customer reliability engagements, engineering modern customer-first experiences for scale, and by driving deep customer insights and empathy into the broader Azure Engineering

Drive improved customer experience through listening to customers, identifying resources that can be engaged to help specific customers, land insightful evidence with product teams to drive systemic improvements. Develop strategic and productive partnerships within Azure Engineering, CXP teams and business partners that result in improved program excellence and positive customer impact. Drive visibility to voice of customer within Azure Engineering and to stakeholders through effective and reliable communications. Utilize standard project management methodologies in driving highly effective, predictable,
5+ years of experience delivering large program and project efforts in a high technology environment Experience working with software engineering teams required A background in cloud technologies and services strongly preferred Strong project management, organization, and time management/prioritization skills Ability to easily transition from high level strategic thinking to creative and detailed execution Excellent writing, formal presentation and interpersonal skills, with a keen ability to communicate ideas effectively with executives and engineering teams Must excel at working within strong
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