Service Manager, Secure Admin Services, CSEO Core Services Engineering and Operations builds and manages the critical products and services that Microsoft runs on . We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. Core Services Engineering and Operations employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more! Microsoft has been a leading company in computing for decades. We are a global company, relied on by companies, governments, utilities, stores, schools, universities
Key Responsibilities: Be the customer advocate across spectrum of services provided by the organization. Collaborate with internal and external stakeholders to translate customer, business, and technical needs and requirements into actual deliverables, with focus on live-site services. Ensure highly resilient and scalable service designs through partnership with other members of the service team and see them through the service lifecycle. Set standards in alignment with the service leadership and ensure these standards are met across services under different workloads. Drive efficiencies through
Knowledge, experience and skills required: Previous experience in Service Operations, Engineering or Program Management environment. A minimum of Bachelor's degree in Computer Science, Engineering, Business or a related fileld, or alternative educations, skills, and/or practical experience is required. Preferred, not required: Experience leading a service engineering team, translating customer needs and technical requirements into service architecture to meet quality of service expectations. Demonstrated experience in implementing programs, projects and new initiatives in live-site service environments