At Amazon, we're working to be the Earth’s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. The Program Manager role represents a key component of the Amazon Customer Excellence System (ACES) and as a QuBIT (Quantitative Business Intelligence Tools) Program Manager, you focus on ‘what we have but don’t understand’ to standardize, optimize and teach in order to impact customer experience, support business growth and innovation. The ACES QuBIT team acts as a catalyst for change in the NA Organization by creating unique solutions, tools, and data access for thousands of operations customers. The ACES QuBIT team is a uniquely different technical group, with a wide scope including process improvement impacting all processes in the FC and beyond. The QuBIT team’s focus is on new opportunities and allows a high degree of creative design freedom to deliver big results. ACES is seeking a highly talented and motivated Program Manager to join
· 5+ years Program Management experience in a business, manufacturing, production or distribution environment · Bachelor’s degree from an accredited university or 2+ years Amazon experience · Strong project management and analytical skills; ability to lead projects at a network level to influence and obtain buy-in, and then drive execution, analysis and achievement of the right results. · Experience using and driving improvement using performance metrics and ability to deliver initiatives from conception through completion · Exceptional interpersonal and communication (both written and verbal)