Customer Service Technical and Non-Technical Teams
Seattle, Washington
Knowledge Management team The Shipping and
Are you an extraordinary communicator who can translate complex business concepts into clear, concise, and appealing support content? If so, we need you! The Shipping and Delivery Support Knowledge Management team is looking for an exceptional writer with superb critical thinking skills. The Shipping and Delivery Support Knowledge Management (KM) team responsibilities include: · Partnering with technical, product, and business teams to gather information for KC or Help content · Writing support content for our Knowledge Center (KC) that enables contact center associates to help customers and delivery drivers around the world · Writing customer-facing Help content to support our customers · Gaining approval from stakeholders, Public Relations, and Legal on critical support content · Participating in continuous improvement projects related to content accessibility, usability, updates, and branding Ideal candidates will have superb writing skills and the ability to create visually appealing
· Bachelors degree in English, Communications or related field · 5+ years’ experience creating support content or technical documentation · Experience with CMS platforms, HTML, Microsoft Word, and Microsoft Excel Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation · A background in Information Architecture or Information Systems desired · Experience developing support content for contact center associates preferred · Experience creating global support content · Background in Operational Excellence or Lean is