Support Escalation Engineer - Azure IaaS at Microsoft

Support Escalation Engineer - Azure IaaS Details

Jan. 3, 2019, 7:59 p.m.
Individual Contributor
Charlotte, WA
Response (ARR) team Organization: No two
Our Organization: No two days are the same in Customer Service and Support at Microsoft. We solve challenging and complex problems every day, we collaborate and share knowledge with each other and innovate solutions enabling our customers to make the most of Microsoft software and services. As cloud goes main stream, Microsoft Azure is leading the way. Azure's continued success depends on providing our customers a world class support experience. The Azure Rapid Response (ARR) team is geographically distributed with staff in America, Asia, and EMEA. We speak many languages; and we come from a variety of cultural backgrounds. We provide end-to-end Azure solution support for the most critical enterprise customers and top Startups. We are looking for talented people with a growth mindset, a passion for solving complex issues and an obsession for customer happiness. Our Culture: Our culture is built around attributes that drive our every decision, and our every action. Customer obsession – Our

Responsibilities include: Ability to build business relationship with key customer contacts and Technical Account Managers and enhance the trust. Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth and be able to work with Engineering Group effectively. Respond to and resolve critical customer issues. Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.
Qualifications: BS in computer science or engineering preferred 2+ years product support experience Technical Skills: Working knowledge in one or more of the following areas: Cloud Core Platform (Compute, Storage) OS System admin (Windows, Linux) Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions Soft Skills: Passion for technology, problem solving, and customer supportability Ability to understand the customers best interests in terms of problem impact Ability and
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