Manager, Program Management (Customer Service) at Amazon

Manager, Program Management (Customer Service) Details

Jan. 7, 2019, 7:51 a.m.
Project/Program/Product Management--Non-Tech
Seattle, Washington
Customer Service (CS)
Amazon's Customer Service (CS) department is seeking an experienced Manager, Program Management to join the team. You will be responsible for driving a high-visibility Customer Service program that will directly impact the customer experience. You must be an experienced Program Manager who has owned and delivered complex expansion programs preferably within the customer service sector or in the area of transportation. You will be comfortable in a fast-paced multi-tasked environment, with the ability to define, design and drive the program’s vision and roadmap. An expert collaborator you will be comfortable to negotiate with key business partners and teams across the multi-functions to gain alignment on program vision, project selection and prioritization and will have ultimately responsibility for all aspects of the programs execution. Key Responsibilities: · Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer

· Bachelor's Degree in Business, Business Information Systems, Computer Science or equivalent. · Business background, preferably working in a Customer Service or Outsource service environment. · 4 to 5 years of Senior Project or 2 to 3 years Program management experience. · Track record in the delivery of large scale complex cross-functional change projects.· Project or Program management certification. · Practiced working knowledge of Six Sigma tools and Lean techniques. · Language skills would be advantageous · Experience working in a software development environment · Experience with agile software
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