The world of business is undergoing a significant change with the next Digital Revolution: the move to the cloud. M365 is at the forefront of this revolution with an ever-expanding array of services and offerings. We are looking for passionate candidates with experience deploying cloud services for large organizations to help us redefine "online support". This role is ideal for someone who is passionate about deploying or supporting cloud services with knowledge of usage patterns for these services. Cloud Engineers for online support will be connected with large customers to closely monitor and respond to customer questions, representing Microsoft and M365 Engineering in these interactions. They will also be the voice of the customer and have a strong connection into M365 service teams, to identify recurring issues and feature requests to drive product improvements. As the team manager, you will provide hands-on leadership, prioritize support activities, and monitor data to ensure customer
Manage team of Cloud Engineers to s upport M365 customers in close conjunction with engineering Lead responsibility for designated customers' experience with Microsoft Support. Ability to go technically deep across M365 services (at least level 200-300), and actively seek solutions to customer needs and communicate trends to leadership . Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools. Build a close working relationship with the internal teams related to assigned service areas (ie, Messaging, Collaboration, Device Management,
Basic Qualifications Experience working with Cloud-specific solutions, application development and deployment Track record of leading in a v-team environment with proven business impact At least 5 years of experience working with customers on Cloud specific solutions, application development and deployment; a minimum of 2 years' experience in lead or management role Bachelor's degree in Information Science, Information Technology, Computer Science Engineering or Mathematics or equivalent work experience Preferred Qualifications Proven history of customer-obsession, including blog posts, how-to