Business Program Manager - Azure Business Operations at Microsoft

Business Program Manager - Azure Business Operations Details

April 15, 2019, 8:23 p.m.
Business Programs & Operations
Individual Contributor
Redmond, WA
Business Operations team Azure Business Operations
Do you want to play a significant role in Microsoft's success transforming itself into a cloud first technology leader? Are you passionate about customers, process improvement and operational excellence? Does the challenge of overcoming obstacles that others perceive as insurmountable excite you? If so, look no further than this opportunity within the Azure Business Operations team. We are seeking a talented, driven and experienced PM to provide support to our key Azure customers, partners and sellers. In this role you will manage a team of vendors who execute on a "customer first" strategy with accountability for assessing non-technical support escalations to solve the most challenging usage, reporting, billing and cost management problems our customers face. You will be responsible for troubleshooting, analyzing, escalating, documenting and communicating to the various stakeholder communities as appropriate for each escalation. And will have proactive engagements with a small portfolio

In this program manager role, you will be accountable for driving customer satisfaction by taking responsibility for and ensuring issues are fully resolved. • Manage customer/partner escalations • Manage internal field sales escalations • Manage vendor resources • Manage and verify resolution of externally escalated issues • Manage enterprise customer relationships in relation to usage and charges • Identify gaps and drive process improvement in the support process • Document support training guidelines (TSG/VKB) • Seize opportunities by having a passion for the customer and drive for value creation
• Ability to remain effective under stress and respond to pressure in a manner acceptable to others and to the organization • Relationship building skills, maturity, high degree of self-confidence • Customer-oriented • Strong multi-tasking aptitude in order to manage multiple issues/projects in a fast-paced environment • Strong leadership skills with proven ability deliver results without direct influence • Strong cross-group communication, collaboration, negotiation, and leadership skills • Strong verbal and written communication skills • Highly organized, with great attention to ensure required
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