Director - Cloud Support Solutions at Microsoft

Director - Cloud Support Solutions Details

April 30, 2019, 4:57 p.m.
Business Programs & Operations
People Manager
Issaquah, WA
Enhanced Solutions team Microsoft Enterprise Services
Are you an excellent people leader who values clear direction, growth mindset and diversity? Do you enjoy owning a product and business end-to-end? Are you passionate about the success of our largest enterprise customers in the cloud? Do you want to learn about Microsoft Enterprise Services and its multi-billion Support business? Then, the Director - Cloud Support Solutions role could be your next career move. The Support Solutions Group (SSG) owns commercial offerings that provide expert guidance and problem resolution to help customers get the most business value from all Microsoft technologies. The Enhanced Solutions team in SSG manages our top-of-the-line support offerings that provide the highest levels of service and business outcomes . Our cloud support solutions are a central part of the mix, providing enterprise customers with expert proactive and reactive support to help them keep their business-critical solutions in top health and performance. The Director – Cloud Support Solutions

Excellent people leadership and management capabilities, setting clear direction and priorities, empowering the team to do its best work, and growing and retaining key talent. Use market research, insights from Azure, Microsoft 365 and Dynamics 365 engineering teams and Microsoft Consulting Services, as well as field and customer feedback to develop a deep understanding of our enterprise customers and their needs across the different stages in their cloud journey. Drive the product strategy for cloud support offerings with a relentless focus on customer success and cloud consumption. Includes product
Proven ability to set direction, manage resources and budget, and inspire and grow a high performing team A passion for cloud-oriented services and a good understanding of Microsoft's three clouds: Azure, Microsoft 365 and Dynamics 365 Experience and a track record of success in product management and business planning, with a focus on customer experience and business impact. Ability and judgement to think strategically, prioritize, innovate, and solve unstructured business problems. Ability and maturity to develop cross-group relationships and drive alignment and problem resolution through effective
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