Technical Program Manager, Live Operations at Microsoft

Technical Program Manager, Live Operations Details

Feb. 22, 2019, 3:56 p.m.
Business Programs & Operations
People Manager
Redmond, WA
Live Operations Team Live Operations Team,
As the Manager of the Live Operations Team, you will work with multiple disciplines to ensure we are advancing our Live Operations team towards monitoring capabilities, building scalable and sustainable dedicated live operations management systems, and establishing how the teams responds to critical live issues. Working closely with a wide variety of teams both internal and external to the franchise, you will be at the center of driving a best in class Live Operations team, defining what is required to be most effective and impactful for our players. We're looking for an individual who excels in organization, has superb communication abilities, and is comfortable managing the resolution of issues in a complex online ecosystem. The ideal candidate is passionate about working in technology and has a long history of working with large scale systems, live operations teams, and software developers in a range of technical environments.

Build an end to end 24/7 Live Operations capability for Minecraft and creating a strong team culture and pride in our player and community commitments. Direct day to day operations for the live operations team while also contributing to the overall Engineering Operations best practices. Implement and manage tools and processes to facilitate quality and stability for the end to end player experience. Define metrics and build reporting mechanisms for incident management and resolution workflow. Strong focus on data driven reporting and decision making. Investigate and identify root causes to issues
4+ Years of experience working in a production role where you've managed cross-functional teams in the creation, delivery, and ongoing support of complex live operations and services You are comfortable being hands on with the team you are managing Deep understanding of live operations in a cloud based online ecosystem A natural problem solver, who enjoys finding creative solutions and has a mindset of creating more with less. Demonstrated ability to balance reality with aspiration. Exceptional communications skills both oral and written Ability to provide the right level of detail and clarity
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