Operations Program Manager at Microsoft

Operations Program Manager Details

Feb. 22, 2019, 7:43 p.m.
Supply Chain & Operations Management
People Manager
Redmond, WA
The Experiences +
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We plan to achieve this mission by building best-in-class platforms and productivity services for a mobile-first, cloud-first world. Our core ambitions are to reinvent productivity and business processes, build the intelligent cloud platform and create more personal computing. The Experiences + Devices organization is critical to delivering on this mission and vision, maintaining responsibility for the end-to-end physical and digital supply chains for Microsoft's vast array of existing and next-generation hardware and software products including: Surface, Surface Go, Surface Hub, HoloLens, Xbox, PC Hardware, Accessories, Games, Windows, Office and more. As we continue down the path of delivering on our customer promise, we are looking to hire a Commercial Channel Supply Chain Coordinator for North America, covering our B2B Surface business in the United States and Canada. The Commercial

Partner closely with Sales, acting as the supply chain operations representative for specific categories across key accounts, driving short-term and long-term account plans and joint value strategies Drive optimal channel inventory to maximize revenue opportunities, ensure key customers are supported (Enterprise deal management) and mitigate risk (excess, stranded inventory) Programmatically oversee order fulfillment ensuring that Microsoft is flawlessly managing customer expectations Ensure that key channel metrics are understood and actioned accordingly, including root cause investigation and
Bachelor's degree in Business, Operations or Other 2-5 years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), customer-facing logistics, or channel management Basic understanding of E2E Supply Chain and the value / cost drivers that Supply Chain Management and Strategy can impact Strong communication skills, both written and verbal Highly collaborative, team player Data-oriented, analytical and detail oriented, yet balanced with an ability to be able to step back from the data to draw out the right business approach for conclusion.
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