Senior Program Manager Employee Experience at Amazon
Senior Program Manager Employee Experience Details
June 27, 2019, 3:36 a.m.
Project/Program/Product Management--Non-Tech
Seattle, Washington
Employee Experience team Employee Experience, then
Are you someone who is obsessed about employee experience, and wants to be able to see the impact of your programs? If you love high visibility, working with multiple stakeholders to solve complex business needs to understand and improve the Employee Experience, then this role is for you! The mission for the Employee Experience team is to provide the authoritative source for voice of the employee and actionable insights for Employee Services. The team collects and listens to employee feedback and translates insights into opportunities and action. Self-service is the preferred way to get help for Amazon employees. Our team also owns the employee experience of accessing and engaging with human support when self-sufficiency or automation fails. Amazon’s Employee Experience team is seeking an experienced Senior Program Manager to support design, development, and monitoring of global employee contact channel strategy. This role is responsible for developing and gaining agreement with Employee
· 5+ years’ relevant experience in program/project management and/or product experience for employee facing tools with a passion for revolutionizing the current experience · Demonstrated ability to define, plan, control, deliver and measure programs with a growing scope or complexity. · MBA or advance degree in an equivalent field · Experience in employee tools and products · People leadership experience · Artificial Intelligence and Machine Learning · Chat Bots · Strong analytic and quantitative skills, SQL or Tableau · Certification in process excellence (PMI, PRINCE2, Lean, Six Sigma) · Empathy