Amazon is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities. Support responsibilities: · Become a subject matter expert on one or more HR solutions utilized by Amazon including time and attendance, PeopleSoft and other systems · Provide process/system support, develop and maintain functional user documentation · Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support · Build strong relationships through deep problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress · Track system issues and enhancement requests for review and resolution by technical teams Project responsibilities: · Assist with the roll out of new tools and systems to HR teams including execution of testing and training tasks · Aid in the creation and maintenance of standard operating procedures, workflow diagrams,
· Bachelor's degree or equilavent experience · Relevant work experience in a similar role · Knowledge of HR systems· Systems support experience, previous participation in testing activities a plus · Strong technical aptitude and analytical skills, comfortable working with and analyzing data · Experience identifying and resolving issues independently, would describe self as a “troubleshooter” · Bias for action, solid sense of accountability and sound personal judgment · Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers · Consistent