Support Escalation Engineer - Azure App Services at Microsoft

Support Escalation Engineer - Azure App Services Details

April 26, 2019, 2:25 a.m.
Individual Contributor
Charlotte, WA
Response (ARR) team Organization: No two
Our Organization: No two days are the same in Customer Service and Support at Microsoft. We solve challenging and complex problems every day, we collaborate and share knowledge with each other and innovate solutions enabling our customers to make the most of Microsoft software and services. As cloud goes main stream, Microsoft Azure is leading the way. Azure's continued success depends on providing our customers a world class support experience. The Azure Rapid Response (ARR) team is geographically distributed with staff in America, Asia, and EMEA. We speak many languages; and we come from a variety of cultural backgrounds. We provide end-to-end Azure solution support for the most critical enterprise customers and top Startups. We are looking for talented people with a growth mindset, a passion for solving complex issues and an obsession for customer happiness. Our Culture: Our culture is built around attributes that drive our every decision, and our every action. Customer obsession – Our

Ability to build business relationship with key customer contacts and Technical Account Managers and enhance the trust. Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth and be able to work with Engineering Group effectively. Respond to and resolve critical customer issues. Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.
Requirements: A minimum of three years product support or software development experience 3+ years of technical experience in THREE or more of the following: Application development and debugging experience Cloud Application development or support experiences with OSS or Microsoft platform Web Site troubleshooting and coding experience: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc. Experience using various data collection tools to diagnose performance issues Excellent problem solving and troubleshooting skills, and ability to determine root cause of problems Preferences: BS in computer
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