(CDAS) Operations Team Microsoft Business Operations
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes and rewards great work. Position Description: The Compliance Devices Analytics and Services (CDAS) Operations Team is looking for an experienced Incentives Support Lead with responsibility for increasing Microsoft's operational efficiency in delivery of our support capability in line with the successful execution of both our current and future support strategies. This role will be an integral part of the team responsible for enabling the organization to drive a culture of support through Partner Incentive Operations teams. This role
Responsibilities: Accountable and responsible as Support Lead, meaning you drive the support experience across Customer, Partner, and Field for your area of expertise Drive consistency through processes and training in Outsourced Support Organization aligning to area of expertise within Incentives Analyze and manage Support metrics to derive trends and priority backlog of queries and escalations ensuring we launch capabilities/program to drive support incidents down Build, develop and maintain highly collaborative and effective working relationships with the Internal business groups, Operations
Basic Qualifications: A minimum of a Bachelors degree in Operations, Math, Business, Supply Chain, Computer Science, or a related field, or equivalent alternative education, skills, and/or practical experience is required. 5 years' minimum experience in Operations, Sales, Program Management, or Project Management Preferred Qualifications: 5 years' minimum experience of relevant business experience within Support environments, Engineering, or Sales Incentives Operations 5 years' minimum experience of demonstrated Support Management, Global Program Management, or Project Management experience in