The Support Escalation Engineer is a technical leader who will have the opportunity to solve technically complex problems for some of the world's largest companies, as well as smaller companies on the leading edge of their industry. As a trusted advisor to IT Professionals and Developers, you will have influence over a broad range of solutions that create business value for our customers. Your technical and relationship skills are critical to the success of the customer's perception of value to the Microsoft solution. At Microsoft Global Business Support (GBS), the sentence: "That's not our problem" doesn't exist in our lexicon. With more than 7,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages. The Support Escalation Engineer - You will use advanced troubleshooting methods and tools to solve technically complex problems. These highly complex escalated problems require broad, in-depth product knowledge and may include
As a Support Escalation Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems in Microsoft software products, and manage relationships with those customers. It's your chance to: Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management. Exhibit leadership through personal responsibility, accountability and teamwork. Act as a technical
Bachelor's Degree in Computer Science, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications. Candidates should have five years or more experience in the design, planning, implementation and management of IT solutions. Previous experience deploying, administrating and/or supporting Enterprise Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business, Jabber, Exchange, or Cisco WebEX is highly desired but not required. Alternatively, candidates will be considered who have proven knowledge