Senior Program Manager, Returns PMO at Amazon

Senior Program Manager, Returns PMO Details

April 18, 2019, 12:35 p.m.
Project/Program/Product Management--Non-Tech
Seattle, Washington
software engineering team Amazon Worldwide Returns
In Amazon Worldwide Returns and ReCommerce (WW R and R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW R and R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In this role, you will be working with product managers, software developers, program managers and operational partners to improve the customer return experience and re-commerce programs. You will champion global Amazon processes, identify improvement opportunities, devise strategies and guide and implement the improvement effort worldwide. You will be a leader, required to collaborate cross-functionally with technical, operations,

· Bachelor's Degree · 10+ years' experience in product, program, and/or project management roles · 7+ years' business operations, or new business development experience · Analytical and data gathering skills and experience, including the ability to translate large amounts of data into actionable solutions · Experience taking ownership and driving results on complex technical projects · Experience simultaneously managing multiple, sophisticated, and global projects with competing priorities · Experience presenting to, and influencing senior leadership· MBA · Ability to think strategically and execute
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