Senior Product Manager - Policy at Amazon

Senior Product Manager - Policy Details

April 18, 2019, 12:34 p.m.
Project/Program/Product Management--Non-Tech
Seattle, Washington
software engineering team Amazon Worldwide Returns
In Amazon Worldwide Returns and ReCommerce (WW R and R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW R and R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In this role, you will be working with product managers, software developers, program managers and operational partners to improve the customer return experience and re-commerce programs. You will champion global Amazon processes, identify improvement opportunities, devise strategies and guide and implement the improvement effort worldwide. You will be a leader, required to collaborate cross-functionally with technical, operations,

· 5+ years of experience in developing policies, guarantees, compliance practices, or related standards. · Demonstrated analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases. · Demonstrated ability to operate both strategically and tactically. · Experience with and understanding of what impact policy decisions have on retail customers, and a demonstrated ability to balance revenue opportunities with brand trust and customer experience. · Track record of delivering programmatic goals and managing complex projects. · Experience
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