Senior Program Manager, ReCommerce Liquidations at Amazon

Senior Program Manager, ReCommerce Liquidations Details

April 25, 2019, 11:43 a.m.
Project/Program/Product Management--Non-Tech
Customer Service Technology
Seattle, Washington
software engineering team Amazon Worldwide Returns
In Amazon Worldwide Returns and ReCommerce (WW R and R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW R and R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In this role, you will be working with product managers, software developers, program managers and operational partners to improve the customer return experience and re-commerce programs. You will champion global Amazon processes, identify improvement opportunities, devise strategies and guide and implement the improvement effort worldwide. You will be a leader, required to collaborate cross-functionally with technical, operations,

· Bachelor's degree · 5+ years of program management, business development or vendor management experience · Ability to manage multiple sophisticated projects and competing priorities · Track record of taking ownership and driving results · Experience and proficiency in Excel and Tableau and experience with data analysis · Experience using hard data and metrics to back up recommendations · Experience thinking strategically and acting tactically· MBA · 10+ years of program management, business development or vendor management experience · Experience in process improvement activities · Background
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