Senior Product and Customer Insights Manager at Amazon
Senior Product and Customer Insights Manager Details
Feb. 13, 2019, 12:25 p.m.
Finance and Accounting
Customer and Seller Experience Strategy
Seattle, Washington
Sr. Product and
Amazon is seeking a Sr. Product and Customer Insights Manager, based in Seattle, WA. You will join an expanding team which measures Amazon’s end-to-end customer experience in the North America online retail business and will present business recommendations in order to drive changes, to solve the identified issues, and eventually to achieve our vision: Earth's Most Customer-Centric Company. Key Job Responsibilities Are you Customer obsessed, data oriented, and confident in proposing opportunities to improve our Consumers’ experience across different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Loyalty Strategy team in Seattle, WA. As a Senior Product Manager, you will own and contribute to studies that measure Amazon’s end-to-end experience. Leveraging your analytical skillset, you will drive studies across multiple product lines (e.g. media, consumer electronics, apparel, etc.), geographies and departments (Retail,
Basic qualifications · 7 years of experience or master’s degree and 5 years of experience or an equivalent combination of education and experience · Experience in areas such as management consulting, internet, technology, retail, consumer goods or market research firms · 3 + years experience with Excel (Advanced - Lookups/Pivot Tables) · Demonstrated knowledge of key customer experience metrics and methodology (e.g., NPS, etc.) · Experience with customer survey research design · Advanced degree (e.g. MBA) preferred · Robust quantitative and qualitative analytical skills, excellent attention to