Senior Product and Customer Insights Manager, Digital at Amazon
Senior Product and Customer Insights Manager, Digital Details
Jan. 30, 2019, 7:40 a.m.
business intelligence team Senior Product and
Amazon is seeking a Senior Product and Customer Insights Manager based in Seattle, WA. Alexa Products and Customer Insights is a service that inspects, measures, and drives improvements to Amazon’s Alexa and digital product customer experiences and presents recommendations to senior leaders in order to drive changes and solve identified issues. The person in this role will help contribute to and own our service roadmap, will innovate and build new methodologies and products to continuously iterate and improve the service - all in an effort to better serve our customers. This candidate must possess excellent analytical skills, knowledge of product management practices, project management experience, and a track record of delivering projects in a complex and ambiguous environment. Key Job Responsibilities: You will drive services across multiple digital product lines (e.g., Echo, Alexa, Amazon Music) partnering with senior business leaders in developing customer insight studies and conducting
· BA/BS in Business, Operations, Finance, Engineering, Computer Science, Mathematics or equivalent · Minimum 7 years of experience or Master’s degree and 5 years of experience· Advanced Degree (e.g., MBA, MS) · Experience in areas such as management consulting, internet, technology, retail, consumer goods or market research firms · Experience with UX/UI Design · Experience in an international work environment in areas such as management consulting, product management, internet, technology, retail, consumer goods or research firms · Hands-on knowledge of data analysis tools (e.g., Excel, SQL) ·