Regional Leader for CS Continuous Improvement (Americas) at Amazon
Regional Leader for CS Continuous Improvement (Americas) Details
March 18, 2019, 6:44 a.m.
Customer Service
Customer Service Technology
Seattle, Washington
The Sr. Manager
At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. The Sr. Manager of ACES Continuous Improvement is an innovative, results driven professional with solid people skills and a strong continuous improvement background to join the team tasked with building and enhancing continuous improvement within Amazon’s Customer Service network. This position will lead process improvement in our award-winning Customer Service (CS) team. ACES (Amazon Customer Excellence System) is Amazon’s innovative program for driving process and customer experience improvement. ACES brings together the tools of Lean, Six Sigma, technology, and Amazon’s customer-obsessed culture, to drive continuous customer experience improvement. This is a leadership role on a highly collaborative team where the Sr. Manager will
Skills: · Evidence of creating business strategies and support in a matrix reporting structure with multiple senior stakeholders · Proven ability to influence change at all levels within an organization. · Experience in being a stronger leader of leaders who builds a high performing and engaged team of leaders · Demonstrated experience of inventing and simplifying to improve the customer experience and business performance · Decisive, confident, and experience with influencing others · Strong sense of urgency and personal commitment · Ability to handle changing priorities and use good judgment