Are you experienced building products and features for 1 st party solutions? Are you passionate about enabling Microsoft's customers, and do you love to solve challenging problems through innovative engineering of end-to-end customer engagement and contact center solutions? Microsoft Core Platform Engineering is at the forefront of creating innovative solutions across a variety of channels, allowing our customers to get the support they need, when they need it, for any of Microsoft's products and services. Microsoft's Customer Engagement Solutions (CES) organization is seeking an experienced Senior Program Manager to help develop our next-generation customer interaction offerings utilizing Microsoft Azure, Skype, Teams, and Azure Cognitive Services technologies. In this role, you will work with a team of engineers and business professionals providing requirements to support building, deploying and managing solutions to meet diverse Contact Center business needs. We are developing solutions
Trusted Advisor – Owns tracking, prioritization, and rationalization of customer, business, and technical requirements. Uses expertise to align with operability and customer scenarios that meet expected standards and KPIs, such as quality, cost, and customer satisfaction. Provide oversight, governance, and direct leadership to ensure project work meets defined scope, cost and schedule commitments. Partner with multiple vendor based managed service functions assuring they are meeting the engineering/operational deliverables in concert with other project deliverables. Cross Team Collaboration – Works
Exceptional interpersonal and communications (verbal and written) skills Demonstrated ability to effectively work with a wide variety of customers and vendors BA/BS in Business, Computer Science, or related field. Strong Project Management and analytical skills required. Facilitation experience, change management and cross group collaboration skills required. Some work experience in Contact Center environments or proven ability to learn new technologies quickly Successful and broad experience with managing development efforts across multiple organizations. Strong experience in engineering program