Senior Program Manager at Microsoft

Senior Program Manager Details

March 11, 2019, 6:14 p.m.
Individual Contributor
Redmond, WA
Compute Supportability team The Microsoft Azure
Do you have a passion for building solutions that solve challenging diagnostic and troubleshooting scenarios for customer and support, translating these solutions into measurable customer impact and product improvement? Do you have a record of accomplishment employing strong business and data analysis skills to solve deep technical problems with tough business requirements and direct customer impact? If the answer is yes, then this may be the place for you! The Microsoft Azure Compute Supportability team ensures that customers and support are provided with the right diagnostic and troubleshooting tools, telemetry, training as well as documentation to solve issues and answer questions as quickly as possible. This includes defining and driving the appropriate customer-facing and internal user experiences. We are looking for an experienced, exceptional Program Manager to set the vision and drive execution of supportability strategy for both customers and Microsoft customer service. In this

Partner closely with Azure Core teams, Customer Service and Support (CSS), Azure Customer Engineering (CXP) and Azure Production Infrastructure Engineering (PIE) team to gain deep understanding of infrastructure, process and systems Handle customer issues directly to understand customer pain points Drive empathy for customer and support needs across the Azure Core teams Use data to understand and prioritize initiatives, measure current state and track attainment of stated metrics Transform your learnings and expertise into innovative solutions for end user, OnCall and Microsoft Support Identify
The Ideal Candidate Will Have: Proven program/project manager with strong history of delivering highly effective and collaborative projects Strong passion for solving customer facing problems with engineering to improve both the product and customer experiences Ability to analyze business and product data and use a data-driven approach to define and prioritize investments and measure progress against business and product KPIs Experience owning and driving resolution of customer issues Exceptional collaboration and communication skills (verbal, written, presentation - to peers and executives) Strong
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