Director, Customer Experience and Influence (BPM Manager) at Microsoft
Director, Customer Experience and Influence (BPM Manager) Details
March 9, 2019, 1:04 a.m.
Business Programs & Operations
People Manager
Full-Time
Redmond, WA
and Engagement Team Customer Experience and
Director, Customer Experience and Influence Digital Experience and Engagement Team Microsoft Services Our mission is to enable the success of our customer's digital business transformation by leading with market making solutions based on the Microsoft cloud platform. We bring the deepest expertise of Microsoft solutions-from strategic planning to deployment and support-that help our customers innovate to strategic advantage in their respective industries. The Digital Experience and Engagement organization plays a critical role in defining go-to-market initiatives that will drive growth and increase Microsoft's share of wallet with our Commercial customers. This role will lead the Digital Influence strategy to communicate internally and externally the value of Microsoft Digital, develop our digital and social engines, and create customer and field experiences that help customers achieve their business objectives. We are transforming the way we go-to-market across the Digital, Services and
We are looking for an innovative, thought leader that has a proven track record of delivering business results. You will be responsible for: Value Proposition: Develop the external value proposition and messaging for Microsoft Services. Customer and field Experience: Conduct research that will document existing customer field experiences and influence customer engagement approach. Drive a 10x approach. Generate Innovative conversations – Lead and inspire teams to raise the creative bar across all relevant customer engagements. Collaborate across multiple teams (Mixed Reality, AI, Advanced Analytics,
Required Expertise 5-10 years of professional experience designing and improving customer experiences with disciplines in marketing, services, customer success, management consulting, offering/product strategy, technology implementation, or related field. Acting with agility – Respond quickly, be adaptable, learn. Deep expertise in customer research, user experience and creative design Business acumen and an understanding of complex business processes Demonstrated track record of effective communication with technical and business leaders at all levels within large enterprises Proven ability to