MULTIPLE POSITIONS AVAILABLE Entity: Amazon.com Services, Inc. Title: Program Manager Worksite: Seattle, WA Position Responsibilities: Coordinate the production rollout for Software and Firmware across all company sites globally and communicate technical knowledge to ensure rollouts are successful. Collaborate with Service teams and other cross-functional partners to scale production rollouts. Ensure completion of key operational readiness requirements for the launch of new services and features. Provide direction for scaling and ensuring launch readiness for the support team globally. Leverage rapid, agile development techniques. Drive cross-functional alignment on goals and successful product or service launch execution. Oversee the design and development of traditional and alternative learning methods to support change planning and readiness. Perform needs analyses using available data and evaluate program results to improve and scale readiness and the customer experience with support
Position Requirements: Bachelor's degree or foreign equivalent in Business, Management, or Marketing or related field and one year of experience in the job offered or a related occupation. One year of experience in the job offered or a related occupation must involve; managing processes, projects or programs; driving process improvements; supporting change planning or similar roles; developing scalable processes; working with technical customer service organizations; MS suite including Excel. Applicants must meet all of the above listed requirements for this position.