Customer Service Technical and Non-Technical Teams
Seattle, Washington
Amazon's Most Customer
Do you want to be a part of the team that builds Amazon's Most Customer Centric Technologies? Our team builds software for a new messaging-based contact channel for Amazon Customer Service with an Automated Assistant (ChatBot) using new cutting edge technologies and ML. Despite continuous improvements in our self-service offerings on Amazon.com, many customers still prefer to get support using natural language. Our intention is to answer questions and solve customer problems using automation to allow us to scale globally across many languages for the millions of customers that use our marketplaces everyday. We are looking for a TPM who is technically proficient, effective communicator and able to operate independently. They are able to work with teams (internally and externally) to design innovative solutions and gather requirements to build automation and drive marketplace expansion. They always work backwards from customers, own the space and demonstrate bias for action to deliver results
· Bachelor degree in computer science, engineering, or a related technical discipline, or equivalent experience. · 1+ years’ experience as an software engineer or engineering manager overseeing complex technology implementations. · Ability to fully engage with technical teams.· Masters degree in computer science, engineering, or a related technical discipline. · Experience communicating with technical and non-technical stakeholders across multiple business units. · Experience with agile or other program management methodologies.