Want to work on a team that is disrupting an industry by delighting customers? Looking for a job where your work can have direct and meaningful impact? Excited to be a part of one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of over ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide
· Bachelor’s degree or higher with a technical discipline (computer science or engineering preferred) · 5+ years of relevant work experience in Program Management · Experience coordinating complex product development cycles and software development schedules – strong, proven project management skills · Broad technical breadth and depth including web services and back-end application infrastructure · Analytical acumen, and comfort generating and evaluating various forecasts, metrics, and analyses · Ability to work autonomously in a highly demanding and often ambiguous environment, with attention