Editorial Manager - Alexa at Amazon

Editorial Manager - Alexa Details

Jan. 15, 2019, 6:55 a.m.
Editorial, Writing, & Content Management
Alexa Customer Experience
Seattle, Washington
Amazon Echo and
Interested in Amazon Echo and Alexa? Come work on it! Our team is building new voice-forward Alexa experiences that delight our customers. Our mission is to push the envelope in automatic speech recognition (ASR), natural language understanding (NLU), and voice user interfaces (VUI) in general in order to provide the best possible end user experience. The Editorial Manager for the Alexa International team will be responsible for driving the Spanish-speaking personality of Alexa, working as part of a global team, and based in Seattle. This role centers around creating the marketplace-specific strategy around how Alexa’s persona, voice, or tone needs to shift in order to make Alexa feel more natural for Spanish speaking customers. The Editorial Manager will drive the personality experience strategy, manage internal and external intake and content generation processes, and tactically execute on prompt creation and/or content editing. Additionally, this person will work to innovate new, customer-obsessed

· 8+ years of professional experience as a UX Writer, Content Strategist or other content-focused role · Bachelor’s Degree in English, Journalism, Creative Writing or a related field · Experience working cross-team and synthesizing feedback and input from product management, engineering, and marketing · Experience presenting to and advising senior management · Fluency in Spanish · Experience with voice or multimodal speech interfaces · Experience with speech and language technologies, e.g. voice user interfaces (VUI), speech recognition (ASR), language understanding (grammars or NLU), text to speech
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