Change and Communication Program Manager at Amazon
Change and Communication Program Manager Details
Feb. 28, 2019, 6:51 a.m.
Leadership Development & Training
Support
Seattle, Washington
Service Training team Amazon Web Services
Who we are: Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Customer Service Training team you will be at the forefront of this transformational technology assisting the global AWS Customer Service organization to stay on top of the growing set of services and features and to exceed in their mission-critical role. AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. We help with account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer. Job Description:
· A bachelor’s degree in Business Management and / or Communication. · 4+ years of experience in leading Change Management and / or Communication programs and projects within a global organization. · 4+ years of experience developing organization-wide and customer-centric solutions that drive business decisions and actions. · Proven track record of being able to learn, develop and implement new technologies, ideas and initiatives. · Extensive hands-on experience working across multiple disciplines presenting findings to an executive audience and publishing findings in a written format. Amazon is