Amazon Restaurants is seeking a Technical Account Manager (TAM) to integrate, launch, monitor, and maintain the menu, inventory, order, and reporting services between us and large restaurant brands such as Applebee's, P.F., Chang's, Red Robin, etc.. TAMs work alongside business Account Managers to provide large restaurants the technical support they need to be successful on the Amazon platform. TAMs interact directly with the technical point of contact at the restaurant while coordinating with the business account manager. The specific job responsibilities for a Technical Account Manager in the National Restaurants business are: · processing, triaging and tracking Restaurant onboarding requests · communicating directly with Sales, Account managers, and Restaurants · program managing the launch of these integrations · mapping product items in the restaurant's POS system to ASINs in Amazon Restaurant's catalog · updating POS mapping for menu changes · delivering timely, accurate and professional
Basic qualifications · 3+ years of relevant work experience in Technical Account Management · 5+ years experience in merchant services and/or user-facing technical support · Bachelor's degree · Proven ability to manage multiple, competing priorities simultaneously. · High attention to detail including precise and effective customer communications · Proven ability to problem solve technical issues · Superior verbal and written communications. · Demonstrated results in launching and maintaining a highly availalble, large scale, integrated service Amazon is an Equal Opportunity-Affirmative Action