Are you excited about empowering business users to create their own virtual agents (bots) without knowing how to code? Are you obsessed with creating intuitive user experiences and simplifying complex technical topics? The Dynamics 365 Customer Service Virtual Agent team is looking for a Senior Product Manager to own and drive end-to-end experiences within our creation canvas. This is a new service offering focused on empowering customer service managers to create and deploy their own bots through a graphical dialog editor. This product is currently in Private Preview and will be moving to General Availability by the end of the calendar year. As a key member of the team, you will responsible for core experiences including: defining and building the multi-user bot authoring experience; building versioning into the canvas so that authors can iterate on topics and publish only when ready; and defining analytics/metrics that customer service managers will use within the designer to measure
Own and drive end-to-end experiences within the virtual agent designer Drive the product specification / experience review process, including framing the user problem, prioritizing the product scenarios, researching competitive data or other user research, identifying key metrics and indicators of success, and collaborating with your Design and Development counterparts to create wireframes, mock-ups, scope out work, and identify dependencies and risks Collaborate with your Triad (PM, Dev, Design), Applied Science, and other partner teams across BAG and Microsoft Understand the competitive landscape
6+ years of Product/Program Management experience on an end-user facing product Strong project management and cross-group collaboration skills Self-motivated, curious, and adaptive mindset Technical depth and aptitude, including a solid understanding of web technologies and service operations Ability to structure complex problems and think creatively and critically about product features, architecture, and technical limitations Passion for and intuition with user experiences Familiarity with chatbot solutions, natural language understanding, Alexa, Cortana, Siri or other conversational systems