Are you passionate about customer experience? Are you successful at influencing others to deliver when faced with competing priorities? Do you have experience with successfully building and executing training programs? Can you help drive partner performance and have a track record of contributing on key initiatives? The Payments Platform owns and maintains the software which processes 20+ payment methods worldwide, including the shop with points program, co-branded credit cards, private label cards, foreign exchange program, etc. The Business Operations team supports the larger Payments Platform to identify and eliminate operational issues, and enhance the customer payment experience. Locally, the Payments Platform works closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners, advocating for
· Proven relevant work experience · Experience developing and executing training programs for adult learning · Strong analytical skills with excellent problem solving abilities · Experience with Customer Service teams and metrics · Strong written and verbal communication skills · Proficient in English · Bachelor’s Degree or equivalent · Ability to accommodate moderate international travel· Experience in e-commerce or financial products, such as credit card transacting, is a plus · Basic to intermediate SQL skill is a plus · Proficiency in other languages is a plus Amazon is an equal opporuntiyt
Payments Program Manager
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