Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to Microsoft? Are you the kind of person who gets excited about helping customers achieve their business needs? The ideal candidate is someone with proven technical skills, backed with experience of successful delivery of services in complex and challenging environments. If this sounds like you, we have a marvelous opportunity for you. The Dynamics 365 engineering team is growing the FastTrack program to keep up with the demand of our growing service. The program aims to support our customers in their implementation journey moving to Dynamics 365 cloud and we will help drive delivery of the full value of their investment. We believe our north star is to help our customers' achieve the business goals and end-user adoption that they envisioned during purchase. FastTrack Program Managers are innovative professionals that deliver services to our customers
Own and deliver the customers' FastTrack service customer and partner experience. Provide guidance and advice to proactively help customers avoid issues, while removing roadblocks. Improve the FastTrack for Dynamics 365 experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, and policies changed, and capturing data. Evangelize and be a "model representative" for the FastTrack Program, to others inside Microsoft including field sales staff, technical support, and engineering, to Dynamics Partners, and most importantly to
The successful candidate has the following experience: Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners. Strong problem solving ability ranging from conceptualization to implementation. Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity. Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level,