Customer Service Technical and Non-Technical Teams
Seattle, Washington
Performance Excellence team Device, Digital and
The Device, Digital and Alexa Support (D2AS) organization is looking for a Senior Program Manager to lead efforts to improve customer experience globally. This role is within the Operational and Performance Excellence team responsible for defining, measuring, and delivering improvements to cost and customer experience. This role is inherently high-visibility and cross-functional requiring partnership with multiple teams across Amazon. It is global in scope and includes working with partners in multiple organizations, geographies, and functions. A successful candidate will be highly organized, analytical, innately curious, customer obsessed and able to deliver results in a dynamic, fast paced environment. S/he must enjoy context-switching and operating at all levels of the organization to deliver results. A successful candidate will be a thought leader who inspires other teams by example to invent and execute on behalf of Amazon’s customers. Responsibilities include: · Identify insights
· Bachelor Degree in business, technology or related field · Professional experience in the area of program management with approximately 5 years of experience · Strong analytical skills with past experience translating data to actionable insights · Strong written and verbal communication · Minimal travel required· MBA or advanced degree in an equivalent field · Certification in process improvement and/or program management (PMI, Prince2, Six Sigma, Lean, etc.) · Experience in an online retailer, or high tech companies · Experience in customer operations or technical support · Demonstrated ability
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