Microsoft created the FastTrack Center to solve core engineering challenges around Microsoft 365 deployment and product adoption. The strategy of the FastTrack Center is focused on the following priorities: 1.Rapid time to initial customer value. 2.High customer satisfaction with the FastTrack customer success experience. 3.Long term customer value obtained from the ongoing use of the Microsoft 365 product suite. The FastTrack center is an exciting place! We bring a dynamic mix of people, process and technology to achieve our priorities. We are a global organization that has helped tens of thousands of organizations move from their current infrastructure into Microsoft's cloud. Given that our Microsoft 365 product features are constantly evolving to address new customer scenarios, creativity abounds in the FastTrack Center. Because we are a customer success service that must be highly efficient to be effective, we match our creativity with the right amount of structure. This structure allows
Key activities and core responsibilities include: •Development, execution, reporting and analysis of scope expansion and experimentation projects in support of FastTrack Center core priorities. •Delivery of recommendations for new projects to further optimize the FastTrack Center based on existing project results. •Ongoing study and analysis of Microsoft cloud technologies. •Ongoing customer research to inform both scope expansion and experimentation projects.
•3-5 years of customer-facing customer success, sales or customer service interactions. •Bachelor's degree preferred. Advanced degree (MBA or similar) highly valued. Other Required or Preferred experience: •Effective collaboration in a cross-team environment. Demonstrated sound judgment based upon multiple stakeholder inputs. •The ability to influence without management authority. •Demonstrated clear verbal and written communication skills •Demonstrated positive customer impact. Customer empathy is required. •Experience with Net Promoter Score and other customer satisfaction frameworks. •Extensive