Are you passionate about customer experience? Are you successful at influencing others to deliver when faced with competing priorities? Do you have experience with successfully building and executing training programs? Can you help drive partner performance and have a track record of contributing on key initiatives? The Payments Business Operations (PBO) team supports the Amazon Payments Platform to identify and eliminate operational issues, and enhance the customer payment experience. Locally, the Payments Platform works closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners and Business Process Outsourcing (BPO) companies, advocating for customer experience and applying operational improvements. Come and experience a company and team who focus on customer first! To improve the customer
· Proven relevant work experience with process improvements · Experience establishing KPIs and holding teams accountable to those · Strong analytical skills with excellent problem solving abilities · Strong written and verbal communication skills · Proficient in English · Bachelor’s Degree or equivalent · Ability to accommodate moderate international travel· Experience in e-commerce or financial products, such as credit card transacting, is a plus · Basic to intermediate SQL skill is a plus · Master’s Degree
Senior Payments Program Manager, EU BPO
Operations (PBO) team |
Project/Program/Product Management--Non-Tech |
Payments Acceptance and Customer Experience |
Senior Payments Program Manager
Business Operations Team |
Project/Program/Product Management--Non-Tech |
Payments Acceptance and Customer Experience |
Payments Program Manager
Business Operations Team |
Project/Program/Product Management--Non-Tech |
Payments Acceptance and Customer Experience |
(LATAM) Payments Program Manager
Business Operations Team |
Project/Program/Product Management--Non-Tech |
Payments Acceptance and Customer Experience |
Payments Business Analyst
Business Operations Team |
Project/Program/Product Management--Non-Tech |
Payments Acceptance and Customer Experience |
Payments Business Analyst
Business Operations Team |
Project/Program/Product Management--Non-Tech |
Payments Acceptance and Customer Experience |
Payments Business Analyst
Business Operations Team |
Project/Program/Product Management--Non-Tech |
Payments Acceptance and Customer Experience |
Senior Program Manager
Partner Fulfillment team |
Project/Program/Product Management--Non-Tech |
Amazon Global Fulfillment Services |
Senior Program Manager
and Solutions team |
Project/Program/Product Management--Non-Tech |
Seller Support |
Program Manager
and Operations Team |
Project/Program/Product Management--Non-Tech |
Retail Category Management: Home, Sports, Toys, Consumer Electronics and more |