Senior Product and Customer Insights Manager at Amazon
Senior Product and Customer Insights Manager Details
May 29, 2019, 8:27 a.m.
Customer and Seller Experience Strategy
Sr. Product and
Amazon is seeking a Sr. Product and Customer Insights Manager, based in Seattle, WA. You will join an expanding team which measures Amazon’s end-to-end customer experience in the North America online retail business and will present business recommendations in order to drive changes, to solve the identified issues, and eventually to achieve our vision: Earth's Most Customer-Centric Company.. Key Job Responsibilities Are you Customer-obsessed, data oriented, and confident in proposing opportunities to improve our Consumers’ experience across different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our Consumer and Seller Experience team in Seattle, WA. As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon’s end-to-end experience. You will help define our roadmap, will innovate and build new methodologies and products to continuously iterate and improve the service - all in an
· 7+ years' of relevant experience OR Master’s Degree and 5+ years' of relevant experience OR an equivalent combination of education and experience · Experience in areas such as management consulting, internet, technology, retail, consumer goods or market research firms· Advanced degree (e.g. MBA) · 3 + years experience with Excel (Advanced - Lookups/Pivot Tables) · Demonstrated knowledge of key customer experience metrics and methodology (e.g., NPS, etc.) · Experience with UX/UI Testing, Research or Design · Experience with SQL, Python, or similar · Experience with customer survey research design,