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(LATAM) Payments Program Manager at Amazon

(LATAM) Payments Program Manager Details

June 3, 2019, 8:09 a.m.
Project/Program/Product Management--Non-Tech
Payments Acceptance and Customer Experience
Seattle, Washington
Business Operations Team Amazon.com. Amazon is
As one of the largest e-commerce companies in the world, Amazon processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, direct debit and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon.com. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience. Payments Business Operations Team supports the larger payments teams including software development, product management and technical operations. The Business Operations team is the first contact for payment transactional issues, receiving escalations from internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. Additionally this team is responsible for driving operational efficiencies and escalation reduction opportunities. This team also manages the operational

· 5 + years relevant work experience · Strong analytical skills with excellent problem solving abilities · Experience driving small to medium sized projects · Experience managing external relationships · Strong written and verbal communication skills · Bachelor’s Degree or Equivalent · English, Portuguese and Spanish fluency Preferred Qualifications · Payments industry experience, a plus · SQL, a plus
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