CSS Showcase is a team of dynamic individuals passionate about shaping the customer support experience. Our knowledge and understanding of the customer-advocate environment is our greatest strength. We work to identify key opportunities aiming to close the gap between what customer support is now, and what customer support can be in the future. We are both disrupters and advocates for our customers, products, tools, and processes while influencing and creating impactful changes. The depth of expertise represented in Showcase spans five lines of businesses: Surface, Accounts and Billing, Xbox, Office, and Windows. Between these lines of businesses, we help Microsoft support transform in ways that matter most to our customers, delivery partners, and peers. Our comprehensive approach towards this transformation is achieved through three pillars: immersion, incubation, and innovation. Immersion Showcase offers teams opportunities to see customer scenarios, support tools, and processes through
We're looking for a Program Manager who brings a strong enthusiasm for Customer Experience and Support to help engage visitors in Immersion events at Showcase by connecting with teams across Microsoft to our customers and support advocates. This will require a PM to: Work with partners and internal stakeholders to define the strategy, roadmap, schedule, and implementation of Showcase Immersion events Deliver balanced approach that is ambitious, appropriate, and achievable help us reach our goals Focus on understanding our customers and advocates to identify key insights and opportunities to improve
5-7 years Program Management experience At least 5 years of equivalent work experience in IT Change Management Demonstrated hands-on experience developing and managing change management plans/procedures and engagements across multiple stakeholders using a structured change management methodology Ability to manage personnel effectively and coordinate resources across a fast-paced and globally diverse environment Demonstrated ability to present effectively to Microsoft executive level audiences Additional Qualifications: Passion for building great consumer user experiences and a proven ability to